Privacy Policy

1. Introduction

Welcome to Jovian Storm Quilar Architecture ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us in any capacity.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using our services or accessing our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a consultation or quote
• Register for our services
• Subscribe to our newsletter
• Contact us via email, phone, or contact forms
• Participate in surveys or feedback requests

This information may include:

• Full name and title
• Email address
• Phone number
• Mailing address
• Company name and position
• Project details and requirements
• Financial information (for billing purposes)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide architectural design, planning, and consultation services
• Communication: To respond to inquiries, provide project updates, and maintain client relationships
• Project Management: To coordinate with contractors, engineers, and other professionals involved in your project
• Marketing: To send newsletters, promotional materials, and information about our services (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and professional standards
• Business Operations: To process payments, maintain records, and manage our business
• Safety and Security: To protect against fraud, unauthorized access, and other security issues

4. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• IT and website hosting services
• Payment processors
• Marketing and analytics platforms
• Cloud storage providers
• Professional consultants (engineers, contractors, surveyors)

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our clients and staff

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit permission to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted data transmission (SSL/TLS)
• Secure servers and databases
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• The nature of the information
• The purpose for which it was collected
• Legal and regulatory requirements
• Professional standards for architectural records

Project-related information is typically retained for a minimum of 10 years in accordance with professional architectural standards and building code requirements in Canada.

7. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you.

7.2 Right to Correction

You can request that we correct any inaccurate or incomplete personal information.

7.3 Right to Deletion

You may request deletion of your personal information, subject to legal and professional retention requirements.

7.4 Right to Withdraw Consent

You can withdraw your consent for marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

7.5 Right to Object

You may object to certain processing of your personal information.

7.6 Right to Complain

You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, supplier websites, and professional associations. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information is primarily stored and processed in Canada. If we transfer your information outside of Canada, we will ensure appropriate safeguards are in place to protect your data in accordance with Canadian privacy laws.

11. Marketing Communications

With your consent, we may send you marketing communications about our services, projects, and industry insights. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at info@jovianstormquilar.info
• Updating your preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you via email if the changes are significant (where we have your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Professional Standards

As a professional architectural firm, we adhere to the ethical standards and confidentiality requirements set forth by:

• The Ontario Association of Architects (OAA)
• The Royal Architectural Institute of Canada (RAIC)
• Applicable provincial and federal privacy legislation

We maintain the confidentiality of all client information and project details in accordance with professional architectural practice standards.